No Guarantee of Ungating. Amazon brand and category approval decisions are made solely at Amazon's discretion. Submitting a distribution invoice does not guarantee approval. Requirements vary by account, category, and brand, and Amazon may change their policies at any time. Stratosphere makes no representation that using this service will result in a successful ungating outcome.
No Refunds. Membership fees are non-refundable under any circumstance. This includes unsuccessful ungating applications, months in which you submit no orders, and the remainder of a billing period after cancellation. Product orders are non-refundable once placed with the supplier, except where the supplier's own return policy applies.
Retail Pricing, Not Wholesale. Products are purchased at retail price and passed through to you at cost. This service exists to provide legitimate distribution documentation for ungating purposes — not as a sourcing program for profitable inventory. Expect little to no margin on the ungating order itself.
Supplier Terms Apply. We only purchase from legitimate, verifiable suppliers, and we reserve the right to decline any sourcing request. Direct orders through our own suppliers are subject to a $200 minimum. The supplier's own minimums, case-pack quantities, availability, and return policies apply to every order. If a product cases in packs of 12 and you only need 10 units, the full case must be purchased.
Invoices Issued on Delivery. Distribution invoices are issued once the products are confirmed delivered, not at the time of order. Amazon does not accept invoices for goods that have not yet arrived.
Storage & Prep Billed Separately. If you choose to have orders received at our facility, storage is free for the first 30 days from receipt. After 30 days, standard storage fees apply. Prep, labeling, and FBA shipment coordination are billed at our standard published rates.
Full terms for the Launch Program are set out in the Launch Program Agreement, which you accept before checkout, and in section 6 of our Terms of Service.