These Terms of Service ("Terms") govern your access to and use of the services provided by Stratosphere Prep ("Company," "we," "us," or "our"), including our website at stratosphereprep.com, client portal at portal.stratosphereprep.com, and any related mobile applications, products, and services (collectively, the "Services").
1. Acceptance of Terms
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility and Accounts
- You must be at least 18 years old and capable of entering a binding agreement.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities under your account.
- You must provide accurate and current information.
3. Use of Services
You agree not to:
- Use the Services for unlawful, fraudulent, or abusive purposes.
- Interfere with or disrupt the integrity, security, or performance of the Services.
- Attempt unauthorized access to accounts, systems, or data.
- Upload malicious code or content that infringes rights of others.
4. Client Portal and Operational Data
To provide prep and related services, we process account and operational data submitted through the Stratosphere Prep Portal and related systems. You represent that you have all rights and permissions required to submit such data.
5. Fees and Payment
If fees apply to any services, pricing and payment terms will be provided separately in quotes, invoices, order forms, or service agreements. You agree to pay all applicable fees and taxes when due.
6. Stratosphere Launch Membership
Stratosphere Launch (the "Launch Program") is a paid monthly membership under which you send us a product link from a retailer or supplier of your choosing, we evaluate whether that source is legitimate, and if we accept it we purchase the product from that source in our own name, resell it to you, and issue a distribution invoice from our distribution company. We do not source products, hold inventory, or find products on your behalf. The full terms of the program are set out in the Launch Program Agreement, which members accept before subscribing and which controls in the event of any conflict with this section.
6.1 Membership and Billing
- The Launch Program is billed as a recurring monthly membership fee at the rate published at the time you subscribe. Promotional rates apply only for the period stated and may be withdrawn or changed at any time for new subscribers.
- The membership renews automatically each billing period until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and access continues until then.
- The membership fee covers our evaluation, purchasing and invoicing work only. The cost of products, shipping, taxes, duties, prep, and storage are billed separately.
- An active membership is required to place any order through the Launch Program.
- Distribution invoices are issued once the products are confirmed delivered, not at the time of order.
6.2 No Refunds
Membership fees are non-refundable. Without limiting the foregoing, no refund or credit is issued:
- where an Amazon brand, category, or other selling-approval application is denied, delayed, or withdrawn;
- where you send no links or place no orders during a billing period;
- for the unused remainder of a billing period following cancellation; or
- where you become unable or unwilling to use the Launch Program for any reason.
Product orders are non-refundable once we have placed the corresponding purchase with the supplier, except to the extent the supplier's own return or cancellation policy permits a return and that return is actually accepted.
6.3 No Guarantee of Approval
Amazon brand and category approval decisions are made solely by Amazon at its own discretion. We do not control, influence, or participate in those decisions. Nothing in the Launch Program is a representation, warranty, or guarantee that any application will succeed, that any documentation we provide will be accepted, or that Amazon's requirements will remain unchanged. You are solely responsible for your Amazon seller account and for compliance with Amazon's policies.
6.4 Sourcing and Resale
- Under the Launch Program we purchase products in our own name from the retailer you identify, and resell them to you. Title and risk of loss pass to you on the terms stated in the applicable invoice.
- You must supply the exact product URL, the store it is to be purchased from, and the quantity for every order. We buy only from sources we consider legitimate and verifiable, and we may decline any request at our sole discretion, including where we cannot verify the source. Our review covers the source only — we do not authenticate, test, or inspect the products themselves.
- Product cost is passed through to you at total landed cost without markup. The retailer's terms govern each purchase, including case-pack quantities, order minimums, availability, pricing changes, substitutions, and return policies. Where a retailer sells only in full case quantities, the full case must be purchased.
- Products are purchased at retail prices. The Launch Program exists to provide legitimate purchase documentation, not to supply inventory at margins suitable for profitable resale, and we make no representation as to the profitability of any product.
- You must report any shortage, damage, defect, or incorrect item within 24 hours of delivery, with photographs. Claims reported after that window cannot be filed with the retailer or carrier and will not be honoured.
6.5 Delivery, Storage, and Prep
- You may elect, per order, to have products shipped directly to you or delivered to our facility.
- Where products are delivered to our facility, storage is provided at no charge for thirty (30) days from the date of receipt. After thirty (30) days, our standard storage fees apply until the inventory ships out, whether or not an approval decision has been received.
- Prep, labelling, and FBA shipment coordination are billed at our standard published rates and are not included in the membership fee.
- You remain responsible for storage and prep charges on inventory held at our facility regardless of the outcome of any approval application.
6.6 Suspension
We may suspend or terminate your participation in the Launch Program for non-payment, for repeated links to sources we cannot verify, or for any use of the program that we reasonably believe to be unlawful or in breach of a third party's terms.
7. Intellectual Property
All content, trademarks, branding, software, and materials in the Services are owned by or licensed to Stratosphere Prep and are protected by applicable intellectual property laws. Except as expressly permitted, no content may be copied, modified, distributed, or used without prior written consent.
8. Third-Party Services
The Services may integrate with third-party providers (for example authentication, analytics, communication, or hosting providers). Your use of third-party services is subject to their terms and policies.
9. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Stratosphere Prep and its officers, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, goodwill, or business interruption arising out of or related to your use of the Services.
11. Indemnification
You agree to defend, indemnify, and hold harmless Stratosphere Prep from claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law.
12. Suspension and Termination
We may suspend or terminate access to the Services at our discretion, including for violations of these Terms, legal requirements, or security concerns.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada, without regard to conflict of law principles.
14. Changes to Terms
We may update these Terms from time to time. Changes become effective when posted with an updated effective date. Continued use of the Services after changes means you accept the revised Terms.
15. Contact
For questions about these Terms, contact us through our contact page.