Stratosphere Prep ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at stratosphereprep.com, our client portal at portal.stratosphereprep.com, and related services, including mobile applications and integrations (collectively, the "Services").
1. Information We Collect
Information you provide directly
- Account information such as name, email address, phone number, and business details.
- Portal submissions and operational details you provide for prep and fulfillment services.
- Support and communication content when you contact us.
Information collected automatically
- Device and usage information such as IP address, browser type, operating system, referring pages, and interaction data.
- Analytics data from cookies, tags, and similar technologies used to improve performance and user experience.
Information from third parties
- Authentication details from sign-in providers such as Google Sign-In, when enabled.
- Data from service providers and tools we use to operate and secure the Services.
2. How We Use Information
- To provide, operate, and improve the Services.
- To create and manage accounts and process client portal requests.
- To communicate with you about services, updates, and support matters.
- To monitor performance, usage, fraud prevention, and security.
- To comply with legal obligations and enforce our terms.
3. Data Processing Through the Client Portal
Information submitted in connection with our prep operations may be processed through the Stratosphere Prep Portal and related backend systems. This includes operational, account, and communication data needed to provide services.
4. Third-Party Services
We may use third-party providers to support our Services, including:
- Authentication providers (such as Google Sign-In).
- Analytics providers (such as Google Analytics).
- Hosting, infrastructure, and security providers.
- Communication and customer-support tools.
These providers may process data on our behalf under their own privacy and security terms.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for site functionality, analytics, security, and performance optimization. You can adjust cookie preferences through your browser settings, but some features may not function correctly if cookies are disabled.
6. Data Sharing and Disclosure
We do not sell personal information. We may share data:
- With vendors and service providers who support our operations.
- When required by law, legal process, or regulatory obligation.
- To protect rights, safety, and security of users, our company, and others.
- In connection with a merger, acquisition, financing, or asset transaction.
7. Data Retention
We retain information for as long as necessary to provide Services, fulfill legal and accounting obligations, resolve disputes, and enforce agreements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of certain personal information. You may also opt out of marketing communications at any time.
10. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. International Data Transfers
Our systems and providers may process information in multiple countries. By using the Services, you understand that your information may be transferred to and processed outside your region.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
For privacy requests or questions, contact us through our contact page.