Managing FBA Returns: To Refurbish or Liquidate?
Returns are a normal part of FBA, but default disposal destroys recoverable value. A structured removal workflow helps you decide when to relist, downgrade condition, or liquidate with better margin control.
1) The Grading Process
Returned items are often marked customer-damaged even when the product is still sellable. A grading checklist should verify:
- Seal integrity
- Functional condition
- Accessory completeness
2) When to Refurbish
If only packaging is damaged but the item itself is clean and functional, re-boxing or re-bagging can restore sellability and recover margin that would otherwise be lost.
3) Selling as "Used - Like New"
Units with minor cosmetic packaging issues can often be relisted under Used - Like New if functional and complete. This is especially useful for higher-ticket items where recovery value is meaningful.
4) When to Liquidate
If repair/reprep cost exceeds recoverable resale value, liquidation or disposal is typically the better operational choice.
| Scenario | Action |
|---|---|
| Box torn, item perfect | Re-prep and relist as New |
| Minor wear, fully functional | Relist as Used - Like New |
| Broken or hygiene-sensitive damage | Disposal or recycling |
Stop destroying potential profit
Route removal orders to Stratosphere Prep for inspection, grading, and relisting support so more inventory gets back on shelf.
Get a Prep QuoteFAQ
How much does removal inspection cost?
Inspection pricing is usually higher than standard prep because of manual labor, often in the $1.50-$3.00 per unit range depending on complexity.